Privacy
Your information stays yours.
Updated September 23, 2026
Linea app data
Linea Field stores project files and related information locally on the device where you use it. This may include countertop plans, customer details, project photos, material choices, preferences, recovery data, indexes and diagnostics. Available features vary by app version and subscription. Linea does not automatically send your project content to the Linea team. In versions that support private project delivery, eligible Pro users can transfer saved project copies through their own iCloud account between supported devices. Apple handles that cloud storage under its privacy terms; it is separate from local storage and from sharing with a customer.
Your choices
You choose when to import, export or share project files and design images. If you use Files, AirDrop, email or another sharing service, that service handles the copies you send according to its own settings and privacy practices. Camera, photo and file access begin only after you choose those features. A redacted support bundle is created and shared only by your action.
Subscriptions and complimentary access
In versions with Linea Pro, Apple processes subscription payments. Linea checks verified purchase and subscription status and stores access information securely on your device so access can remain available for a limited time offline. Linea does not receive your payment-card details. Selected Foundation Partners may receive complimentary access tied to a Linea identifier derived from their iCloud account. Linea uses that identifier and an administrator-signed grant stored through Apple CloudKit to provide, validate and revoke access. You do not need a separate Linea password. Contact support to request correction or deletion of complimentary-access records; removing a grant ends that access and does not cancel an Apple subscription.
Diagnostics and tracking
The public Linea app does not include advertising, cross-app tracking, third-party analytics or third-party screen recording. Bounded local diagnostics may include app version, platform, workflow events, operation errors, performance summaries and redacted design counts or geometry needed to investigate a problem. They do not intentionally record customer names, contact details, project photos or every screen interaction. MetricKit summaries and redacted diagnostic records are limited by age, record count and storage size, with a maximum age of 30 days and a 20 MB storage cap for each local diagnostic store. Diagnostics are not automatically sent to the Linea team; review a support export before choosing to share it.
Announcements in the app
Versions with Updates from Linea check our website for product announcements while Home is open. These requests do not include project content, customer details, advertising identifiers or subscription status. Our hosting providers may process ordinary request information, including IP address, to deliver and protect the service. Dismissed and read messages are remembered on your device. You can turn announcements off in Updates; this also stops new announcement requests. Announcements are separate from Apple push notifications.
Deleting local data
Use the app’s available project and data-removal controls to delete information stored on that device. Deleting the app removes its local data according to iPadOS or iOS behavior. Copies you exported or delivered to Files, iCloud, email, another device or another service are separate and must be managed there. Removing the app does not cancel a paid subscription; manage subscriptions through your Apple Account.
Website and support information
If you submit a website form or email support, we receive the information you choose to provide, such as your name, email, company, workflow details, message, screenshots, or attachments. We use it to respond, support Linea, improve the product, and maintain necessary business records. We do not sell personal information.
Hosting and retention
OpenAI Sites and Cloudflare may process ordinary request logs, browser information, IP addresses, and security cookies needed to host and protect this website. We retain website and support information only as long as reasonably necessary for those purposes and any legal obligations.
Contact
To ask a privacy question or request correction or deletion of website or support information, email support@lineakitchendesign.com.